48-hour refund guarantee
If vwxflow isn’t right for you, you can ask for a full refund of your vwxflow licence within 48 hours of purchase. No questions asked.
How to request a refund
Orders are processed by Paddle.com, our online reseller and Merchant of Record, who handles payment, sales tax and invoices. You can request a refund in either of these ways:
- Through Paddle: go to paddle.net, look up your order using the email address you bought with, and choose to request a refund.
- Through us: send a message via our contact page, choose “Licensing & orders”, and include the email address you bought with and your order number from your Paddle receipt.
Refunds go back to your original payment method, including any sales tax you paid. Paddle processes the refund, and how long it takes to reach you depends on your bank or card provider.
What happens to your licence
When a refund is issued, your vwxflow licence is revoked. Your licence key will stop working, and you must stop using the Software and delete all copies, as set out in our EULA.
After 48 hours
We don’t normally refund after 48 hours. This does not affect your legal rights if the Software is faulty or not as described. If something isn’t working, tell us and we’ll do our best to fix it.