Who we are
vwxflow.com is run by TRD Ltd (“we”, “us”). We are the data controller for personal data collected through this website and when you buy or use vwxflow. If you have any questions about this notice or your data, please use our contact page.
What we collect
- Contact form messages — your name, email address, optional company, and the message you send us.
- Purchase details — your name, email, billing address, VAT number (if given) and order history. Payments are taken by Paddle (see below); we never see or store your full card details.
- Licence details — your licence key and the details needed to activate and manage it.
- Support conversations — the questions you ask our 24/7 support chatbot or our team, and our replies.
- Technical data — basic server logs such as IP address, browser type and pages requested, kept by our hosting provider for security and reliability.
We do not use advertising trackers, and we do not sell your personal data.
Why we use it, and our legal basis
- To supply your licence and support you — needed to perform our contract with you.
- To reply to your messages — our legitimate interest in answering enquiries.
- To keep accounting and tax records — to meet our legal obligations.
- To keep the site secure and working — our legitimate interest in running a reliable service.
- To send product news — only if you have opted in. You can unsubscribe at any time.
Who we share it with
We only share data with service providers who help us run vwxflow, under contracts that protect your data. These include our website host and form processor (Netlify), our email provider, and the provider that powers our support chatbot. Some of these providers process data outside the UK, for example in the United States. When that happens we rely on appropriate safeguards such as the UK International Data Transfer Addendum or UK adequacy regulations.
We may also disclose data if the law requires it.
Payments: Paddle
Orders are processed by Paddle.com, our online reseller and Merchant of Record, who handles payment, sales tax and invoices. When you buy vwxflow, you give your payment and billing details directly to Paddle in its secure checkout. Paddle processes this data as our payment processor for your order. Paddle also has its own legal obligations as the seller of record, such as tax and fraud checks, and for those it handles your data under its own privacy policy. Paddle shares with us the order details we need to issue and manage your licence: your name, email address, country, and what you bought. Paddle’s checkout is loaded from Paddle’s servers on every page of this site so the Buy buttons work.
How long we keep it
- Contact form messages: up to 2 years after our last contact with you.
- Purchase and licence records: for as long as your licence is active, and accounting records for 6 years as required by UK law.
- Server logs: kept for a short period by our hosting provider.
Cookies
This site does not set any advertising or analytics cookies. Our hosting provider may use strictly necessary cookies to deliver the site securely. Paddle’s checkout script may set cookies it needs to process payments and prevent fraud. Fonts are loaded from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with them.
Your rights
Under UK data protection law you have the right to:
- get a copy of the personal data we hold about you;
- ask us to correct or delete it;
- object to or restrict how we use it;
- ask for your data in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, contact us. We will reply within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.